National Contact Points (NCP) in EU/EEA countries

In every EU/EEA country, there is at least one national contact point for cross-border healthcare, which has an organized website and available contact channels to inform you about your rights to healthcare, reimbursement options, procedures to follow and help you navigate in the national health systems of the member states.

Austria

Gesundheit Österreich GmbH
Website: https://www.gesundheit.gv.at/service/patientenmobilitaet/patient-mobility-en
Email: patientenmobilitaet@goeg.at

Belgium

Soins de santé transfrontaliers
Website: https://www.health.belgium.be/language_selection?destination=crossborderhealthcare
Email: information@crossborderhealthcare.be

Bulgaria

National Health Insurance Fund
Website: https://www.nhif.bg/
Email: crossbordercare@nhif.bg

Croatia

Croatian Health Insurance Fund
Website: https://hzzo.hr/
Email: ncp-croatia@hzzo.hr

Cyprus

Ministry of Health
Website: https://www.moh.gov.cy/moh/cbh/cbh.nsf/index_gr/index_gr?OpenDocument
Email: ncpcrossborderhealthcare@moh.gov.cy

Czech Republic

Health Insurance Bureau
Website: https://www.kancelarzp.cz
Email: info@kancelarzp.cz

Denmark

Danish Patient Safety Authority
Website: https://lifeindenmark.borger.dk/healthcare/the-danish-national-contact-points?cookieSupport=true
Email: EUS-sektion@stps.dk

Estonia

Estonian Health Insurance Fund
Website: https://www.tervisekassa.ee/kontaktpunkt
Email: info@tervisekassa.ee

Finland

Kela
Website: www.eu-healthcare.fi
Email: yhteyspiste@kela.fi

France

Centre des Liaisons Européennes et Internationales de Sécurité Sociale (CLEISS)
Website: http://www.cleiss.fr/presentation/pcn.html
Email: soinstransfrontaliers@cleiss.fr

Germany

Deutsche Verbindungsstelle Krankenversicherung - Ausland (DVKA)
Website: https://www.eu-patienten.de/
Email: info@eu-patienten.de

Greece

National Organization for the Provision of Health Services – EOPYY
Website: https://eu-healthcare.eopyy.gov.gr/en/
Email: ncp_gr@eopyy.gov.gr

Hungary

Országos Betegjogi, Ellátottjogi, Gyermekjogi és Dokumentációs Központ National Center for Patients' Rights and Documentation
For EU citizens that intend to use Hungarian healthcare:
Website: http://www.patientsrights.hu/
Email: info@patientsrights.hu
For Hungarian citizens seeking healthcare in EU:
Website: http://www.eubetegjog.hu/
Email: info@eubetegjog.hu

Ireland

Cross-Border Healthcare Directive Department
Website: http://hse.ie/eng/services/list/1/schemes/cbd/CBD.html
Email: Crossborderdirective@hse.ie

Italy

Ministry of Health, Directorate-General for health planning
Website: http://www.salute.gov.it/portale/temi/p2_4.jsp?lingua=english&area=healthcareUE
Email: ncpitaly@sanita.it

Latvia

National Health Service
Website: https://www.vmnvd.gov.lv
Email: nvd@vmnvd.gov.lv

Lithuania

State Health Care Accreditation Agency under the Ministry of Health
Website for NCP where patients could find the information in one place: https://ligoniukasa.lrv.lt/en/sector-activities/for-travelers-1/national-contact-point-for-cross-border-healthcare/
For EU citizens intending to use Lithuanian healthcare:
Website: http://www.vaspvt.gov.lt/en
Email: vaspvt@vaspvt.gov.lt
National Health Insurance Fund under the Ministry of Health
For Lithuanian insured persons seeking healthcare in the EU:
Website: http://www.vlk.lt/sites/en/
Email: vlk@vlk.lt

Luxembourg

Service national d’information et de médiation santé
For EU citizens intending to use Luxemburgish healthcare:
Website: www.mediateursante.lu
Email: info@mediateursante.lu
Ministry of Social Security (Caisse nationale de santé)
For Luxemburgish insured persons seeking healthcare in the EU:
Website: www.cns.lu
Email: cns@secu.lu

Malta

Ministry for Health
Website: https://health.gov.mt/

Netherlands

Netherlands NCP Cross-border Healthcare
Website: https://www.cbhc.nl

Poland

National Health Fund
Website: http://www.kpk.nfz.gov.pl/en/
Email: ca17@nfz.gov.pl

Portugal

The Central Administration of the Health System
Website: https://diretiva.min-saude.pt/
Email: diretiva.pcn@acss.min-saude.pt

Romania

National Health Insurance House
Website: http://www.cnas-pnc.ro/
Email: pnc@casan.ro

Slovakia

Healthcare Surveillance Authority
Website: www.udzs-sk.sk
Email: web@udzs-sk.sk

Slovenia

Health Insurance Institute of Slovenia (HIIS)
Website: https://www.zzzs.si/en/cross-border-healthcare/slovenian-national-contact-point-for-cross-border-healthcare/
Email: nkt@zzzs.si

Spain

Ministerio de Sanidad, Consumo y Bienestar Social
Website: https://www.mscbs.gob.es/en/pnc/home.htm
Email: oiac@msssi.es

Sweden

Försäkringskassan
For Swedish insured persons seeking healthcare in the EU:
Website: www.forsakringskassan.se
Email: kundcenter@forsakringskassan.se
Email: huvudkontoret@forsakringskassan.se
Socialstyrelsen
For EU citizens intending to use Swedish healthcare:
Website: https://www.socialstyrelsen.se/en/
Email: socialstyrelsen@socialstyrelsen.se

Iceland

Icelandic Health Insurance- International Department
Website: https://www.sjukra.is/english
Email: international@sjukra.is

Lichtenstein

Amt für Gesundheit (AG)
Website: http://www.llv.li/#/117345/patientenmobilitat-im-euewrraum
Email: patientenmobilitaet@llv.li

Norway

HELFO (The Norwegian Health Economics Administration)
Website: https://helsenorge.no/norwegian-national-contact-point-for-healthcare1
Email: servicesenteret@helfo.no

Last Update: 21 March 2024